FAQ's

The Life Education team wants to make your shopping experience something really special and our website has been designed to be as user-friendly as possible.

However, we understand that, before you feel comfortable placing your order, you may still have some questions you want answering.

So we have listed and answered many of the popular questions below. But if you can’t find an answer below, please call one of our Customer Care Team members who will be happy to help you with your enquiry.

 

WHAT ARE YOUR GENERAL TERMS & CONDITIONS?

Our general Terms & Conditions cover your rights and responsibilities as an online consumer as covered by Commonwealth and Federal Law and our own.

For full details please see our terms & conditions.

 

HOW DO I ORDER ONLINE?

Firstly, though you don’t have to, we recommend that you register as this will make your ordering quicker and simpler. Also we can keep you updated on all our new pieces, special online offers and style news.

To register simply go to the login symbol on the top right of the Life Education homepage and press the symbol to create your log in details. It will only take a few moments.

To make a purchase simply browse for the product you're interested in, confirm size and colour preferences where applicable and then click on the "Add to Cart" button.

When you've completed your shopping, click on "Checkout" and we will guide you through our easy checkout process.

If you are already registered we recommend that you login prior to selecting your items as it will speed up your checkout process. If you are not simply go to the login symbol on the top right of the Life Education homepage and press the symbol to create your login.

Once we receive your order, we'll send you an email notification. You will also receive emails from us when we begin processing your order and when the order ships. 

 

CAN I CHANGE MY ORDER BEFORE GOING TO THE CHECKOUT?

Of course, it’s really simple. Just go to your SHOPPING CART and use the ‘EDIT’ icon.

 

WHAT IF I WANT TO RETURN SOMETHING?

We are happy to accept any item for exchange or refund within 30 days of your date of purchase, provided it is in its original condition and has not been worn or washed. To return an item, simply follow the procedure on the return slip enclosed with your order.

Please note that we do not provide refunds or exchanges for the value of any shipping costs (in the event these were incurred) for ‘CHANGE OF MIND’ returns. 

All returned items should be unaltered, unworn and in good order with the original packaging. Avoid cosmetic marks etc. when trying on your items. Unfortunately, if these conditions are not met, we will return the goods to you.

 

CAN I RETURN SOMETHING I PURCHASED ONLINE TO THE LIFE EDUCATION STORE?

Absolutely. Any purchase made from the Life Education’s online store can be exchanged (but not refunded –please use the website instructions for a refund). Please retain your online invoice/receipt as this will speed up the returns process in store.

 

WHAT IF I’M SENT A FAULTY OR INCORRECT ITEM?

Our online team take every care to ensure that you are sent the correct item, free from any quality defects. However, if you do receive an incorrect or faulty item please contact us at lifeeducation@dkmblue.com to arrange a replacement item or refund. Postage and packaging for the replacement item will be free of charge. 

 

HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?

Deliveries within Australia

We aim to dispatch all orders within 2-3 working days. This enables us to deliver most purchases within 7 working days to Melbourne, Sydney and Brisbane metropolitan areas. Obviously items that are travelling further can take longer.

International Deliveries

We despatch international orders in the same time as our domestic order. However delivery times will vary according to the countries to which they are despatched. You will receive a shipping confirmation email when your purchase departs that includes a tracking number to allow you to follow your shipment.

Please note: that our postage does not include possible taxes and duties that may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees, which may be imposed, will rest with the customer. 

 

HOW MUCH DOES IT COST FOR SHIPPING IN AUSTRALIA?

Shipping & Handling (Flat Rate - Fixed) $9.95

 

HOW CAN I PAY FOR MY ONLINE PURCHASE?

All payments are secured through PayPal which accepts:

  • Visa
  • MasterCard
  • American Express
  • Discover

 

HOW MUCH GST AND DUTY IS CHARGED?

All prices noted in our online store include GST (Goods and Services Tax) at the current rate of 10%. NB the rate of GST charge is set by the Australian Federal Government and is subject to change.